Terms of service
Welcome to Taif Al Emarat Perfumes – Kuwait.
These Terms & Conditions (“Terms”) govern access to and use of the Taif Al Emarat Kuwait online store (“Website”) and purchases made through the Website.
These Terms should be read together with our:
· Shipping & Delivery Policy;
· Return & Refund Policy; and
· Privacy Policy.
Nothing in these Terms excludes, restricts, waives, or reduces any mandatory consumer right available under applicable laws and regulations of the State of Kuwait, including Consumer Protection Law No. 39 of 2014 and its Executive Regulations.
1. Service Provider Information
The Website is operated by the Taif Al Emarat entity legally authorized to conduct the applicable activities in Kuwait.
Before publication, the Website should clearly identify:
Legal Entity Name: [Insert exact Kuwait registered company name]
Commercial Registration / Licence: [Insert applicable number]
Registered Address: [Insert Kuwait registered/business address]
Email: [Insert Kuwait customer-service email]
WhatsApp – Arabic: +971 50 816 0655
WhatsApp – English: +971 52 882 0010
Customer Support Hotline: +971 800 8243
These details must be verified before publication.
2. Eligibility & Website Use
Customers must have the legal capacity required under applicable Kuwait law to complete the relevant transaction.
Customers must not:
· use the Website unlawfully;
· provide materially false information;
· impersonate another person;
· use unauthorized payment information;
· interfere with Website security;
· attempt unauthorized access;
· fraudulently misuse promotions; or
· use the Website in violation of applicable law.
3. Product Information
We make reasonable efforts to ensure that product information displayed on the Website, including names, descriptions, sizes, images, prices, and availability, is accurate.
Packaging and presentation may occasionally change due to legitimate manufacturing, regulatory, or packaging updates.
Fragrance performance and perception may vary according to application, environment, storage, and individual characteristics.
Nothing in this section limits customer rights where a product is defective, counterfeit, incorrectly supplied, materially different from its advertised description, or otherwise non-conforming.
4. Prices
Prices for the Kuwait store will be displayed in Kuwaiti Dinars (KWD).
The applicable product price and delivery charge will be disclosed before the customer confirms the transaction.
Standard Delivery Charge: KWD 3
Any applicable mandatory taxes, government charges, or other fees will be handled and disclosed in accordance with applicable Kuwait requirements.
5. Placing an Order
Before submitting an order, customers should be provided with an opportunity to review relevant transaction information, including:
· products;
· quantities;
· prices;
· discounts;
· delivery charges;
· delivery information;
· payment method; and
· total amount payable.
Customers are responsible for checking the information entered before submitting the order.
6. Order Confirmation
After an order is submitted, the customer will receive an electronic acknowledgement or confirmation using the contact information provided.
Orders remain subject to applicable:
· payment authorization;
· product availability;
· fraud/security checks;
· fulfilment requirements; and
· customer information verification.
7. Order Cancellation by Taif Al Emarat
Taif Al Emarat may decline or cancel an order where reasonably and legally justified, including where:
· the product is unavailable;
· payment cannot be authorized;
· there is reasonable evidence of fraud;
· customer information is materially incorrect;
· a genuine material technical or pricing error has occurred; or
· completing the transaction would violate applicable law.
This provision will not be used arbitrarily to avoid fulfilling a valid consumer transaction.
Where payment has already been collected and reimbursement is due, the applicable amount will be refunded in accordance with Kuwait law and our Return & Refund Policy.
8. Payment
Available payment methods will be displayed at checkout.
These may include electronic payment methods and Cash on Delivery where offered.
Customers confirm that they are authorized to use the selected payment method.
Electronic transactions may be processed through authorized third-party payment providers.
9. Shipping & Delivery
Online orders are currently delivered within Kuwait only.
Typical Delivery Time: Within 2 working days from confirmation
Standard Shipping: KWD 3
Full delivery conditions are contained in our Shipping & Delivery Policy.
10. Returns & Exchanges
Returns and exchanges are governed by applicable Kuwait consumer-protection requirements and our Return & Refund Policy.
For products generally subject to the standard return/exchange period, applicable rights may extend up to 14 days from the purchase date shown on the invoice, subject to legal conditions and exceptions.
Perfumes are subject to specific Kuwait return/exchange requirements and an applicable period of one day / 24 hours, subject to the relevant legal conditions, including the product remaining in its original condition and applicable invoice requirements.
These ordinary return periods do not remove mandatory rights concerning defective, damaged, counterfeit, incorrect, or non-conforming products.
11. Promotions & Discounts
Taif Al Emarat may offer:
· percentage discounts;
· fixed-value discounts;
· promotional codes;
· bundles;
· gifts with purchase;
· free-delivery promotions;
· seasonal campaigns; and
· other special offers.
Material promotion conditions should be communicated clearly and may include:
· start and end dates;
· eligible products;
· excluded products;
· minimum spending requirements;
· participating channels;
· maximum discount;
· whether offers may be combined;
· gift conditions;
· redemption limits; and
· stock availability.
Promotional conditions will not be used to remove mandatory consumer rights.
12. Promotional Codes
Unless otherwise stated in the applicable campaign:
· codes must be entered correctly at checkout;
· codes may expire;
· minimum-spend requirements may apply;
· selected products may be excluded;
· usage limits may apply; and
· multiple codes may not be combined.
Applicable restrictions should be disclosed clearly.
13. Gifts & Bundles
Promotional gifts and bundles may be subject to clearly communicated eligibility requirements.
Where a qualifying purchase is lawfully returned, an accompanying promotional gift may also need to be returned where legally permitted.
Any refund adjustment relating to a partially returned promotional transaction will be calculated transparently.
14. Advertising & Price Accuracy
Taif Al Emarat will make reasonable efforts to ensure that advertising and promotional information does not materially misrepresent:
· products;
· prices;
· discounts;
· availability;
· campaign periods; or
· material conditions.
Customers will not knowingly be charged a price inconsistent with applicable Kuwait pricing requirements.
Where a genuine obvious technical or pricing error occurs, the matter will be handled in accordance with applicable Kuwait law.
15. Product Availability
All orders are subject to product availability.
Where a purchased product becomes unavailable, we will make reasonable efforts to inform the customer.
Where payment has been collected for a product that cannot be supplied, the applicable reimbursement will be handled in accordance with our Return & Refund Policy and Kuwait law.
16. Intellectual Property
Website trademarks, logos, photographs, graphics, text, designs, videos, and other protected content are owned by or licensed to Taif Al Emarat unless otherwise stated.
Unauthorized commercial reproduction, modification, publication, distribution, or exploitation is prohibited except where legally permitted or authorized.
17. Product Reviews
Where customers may submit reviews or other content, such content must not:
· be fraudulent;
· intentionally mislead consumers;
· impersonate another person;
· infringe third-party rights;
· contain unlawful content; or
· compromise Website security.
We may moderate content for legitimate legal, security, or platform-integrity reasons.
18. Privacy
Personal Data will be processed in accordance with our Privacy Policy and applicable Kuwait privacy requirements, including the applicable CITRA Data Privacy Protection Regulation.
Marketing communications and tracking technologies will be handled in accordance with applicable requirements.
19. Third-Party Services
The Website may integrate services provided by payment processors, delivery providers, analytics platforms, technology providers, and other third parties.
Nothing in this section removes Taif Al Emarat’s responsibility where responsibility is imposed on it by applicable Kuwait law.
20. Website Availability
Temporary Website interruptions may occur because of maintenance, upgrades, cybersecurity measures, telecommunications failures, technical problems, or circumstances outside our reasonable control.
Website interruption will not be used to unlawfully remove rights arising from an existing transaction.
21. Limitation of Liability
To the maximum extent permitted by Kuwait law, Taif Al Emarat will not be responsible for losses resulting solely from circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by Kuwait law.
Nothing in these Terms removes mandatory rights concerning defective, unsafe, counterfeit, incorrectly supplied, or non-conforming products.
22. Fraud & Misuse
Where there is reasonable evidence of fraud, unauthorized payment, deliberate promotion abuse, cybersecurity threats, or unlawful activity, Taif Al Emarat may take proportionate measures permitted by law.
Relevant information may be provided to payment providers, financial institutions, or competent authorities where legally permitted or required.
23. Electronic Communications
Order confirmations, invoices, delivery updates, refund information, security notices, and other transactional communications may be provided electronically.
Customers are responsible for maintaining accurate contact information.
Transactional communications are separate from promotional marketing communications.
24. Consumer Complaints
Customers may contact Customer Support regarding complaints involving orders, products, delivery, payments, returns, exchanges, or refunds.
Nothing in these Terms restricts a consumer’s right to submit a complaint to the competent Kuwait consumer-protection authority.
25. Governing Law
These Terms and transactions conducted through the Kuwait Website are governed by the applicable laws and regulations of the State of Kuwait.
Any dispute will be handled by the competent authority or court having jurisdiction under applicable Kuwait law.
Nothing in this section restricts mandatory consumer complaint or protection mechanisms.
26. Consumer Rights
Nothing in these Terms excludes, restricts, waives, or reduces mandatory consumer rights available under Kuwait law, including Consumer Protection Law No. 39 of 2014 and its Executive Regulations.
Where these Terms conflict with a mandatory Kuwait legal requirement, that legal requirement will prevail.
27. Changes to These Terms
We may update these Terms to reflect changes in applicable law, Website functionality, services, or business operations.
The updated Terms will be published with a revised effective date.
Changes will not be applied retrospectively where doing so would unlawfully reduce rights arising from an existing transaction.
28. Contact Us
For questions concerning these Terms or an existing transaction:
Taif Al Emarat – Kuwait
WhatsApp – Arabic: +971 50 816 0655
WhatsApp – English: +971 52 882 0010
Customer Support Hotline: +971 800 8243
Please provide your order number where applicable.